Iron Mountain Connect Records Management
Viewing Your Service Priorities
As an administrative user, you are able to view Service Priorities from within Records Management |Administration | Manage Organisations. Priorities guarantee the time frame within which Iron Mountain will collect or deliver orders that are received prior to an established cut-off time. At least one Priority level must be set; priorities are displayed in the Details screen of the basket. A customer can have the following Priorities:
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PRIORITIES |
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Priority |
Order Receipt Cut-off |
Service Provided By |
Order Type |
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Next Day Retrieval Service |
3:00 p.m. |
5:00 p.m. on the next business day |
Retrieval Order |
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Half-Day Retrieval Service (Premium Service Half-Day must be selected in the User Profile to enable the user to access this permission) |
10:00 a.m. |
5:00 p.m. on the same business day |
Retrieval Order |
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3:00 p.m. |
12:00 p.m. (noon) on the next business day |
Retrieval Order | |
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Rush Retrieval Service (Premium Service Rush must be selected in the User Profile to enable the user to access this permission) |
Before 3:00 p.m. |
Within three hours on the same working day |
Retrieval Order |
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After 3:00 p.m. |
11:00 a.m. on the next business day |
Retrieval Order | |
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Normal Collection Service |
Any time |
Within two working days |
Collection Order |
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Scheduled Service (This priority is not listed in Service Priorities; however, it is an option for all users from within the Details screen of the basket.) |
None |
At a scheduled time prior to 5:00 p.m. on a user-selected date Note that the user is only able to select a date that occurs after the next available service date, which is based on the Service Provided By time in the Shipping Priorities available to them. |
Retrieval Orders and Collection Orders |